Returns & refunds

Changing your mind

A holder made with your chosen name and number is personalised. The usual 14-day change-of-mind cancellation right does not apply to personalised goods.

Please check the spelling, number, colours and pattern before confirming your design. The bag retains the details you selected.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, your statutory rights still apply. We will provide the appropriate remedy, including a replacement or refund where required.

If we produce different personalisation from the confirmed order, we will put that right. A change-of-mind exclusion does not remove these rights.

Reporting a problem

Email bootdock.support@gmail.com with any questions. Do not send a parcel until we have supplied return instructions. Returns are sent to Little Ennochie Mill, Finzean, Banchory, AB31 6LX, United Kingdom.

• Have your order reference and a short description of the problem ready.
• A photograph can help us understand damage or incorrect personalisation, where practical.
• Contact customer support before returning an item so that the return can be identified and the correct address provided.

Mistakes noticed after ordering

Contact us promptly if you spot an error in a name, number or delivery address. We will check whether the order can still be changed, but changes are not guaranteed once production has started.

A mistake in the personalisation you supplied is different from a fault or an error made during production. We will explain the available options for your order.

Refund arrangements

Any refund due will be processed through the original payment arrangement where possible, within the applicable legal timeframe. Return costs and instructions will be explained when the issue is reviewed.